We value every connection with our customers. If your plans change or your expectations aren't fully met, our refund policy ensures a clear and effortless process for eligible returns or cancellations — because peace of mind should be part of every purchase.

At ZANKIRA, we don't just aim to create satisfied customers, but devoted advocates of the experience. We don't just want you to like it — we want you to really, really like it.

1. Return Window

We offer a 14-day return policy from the date of delivery. Items must be unused, unworn, and in their original condition with tags attached.

2. Eligibility

To be eligible for a return, items must be in resalable condition and free of any signs of wear, washing, or damage.

3. Return Process

To initiate a return, contact us at info@zankira.com with your order number and reason for return. We will provide you with detailed instructions for returning your item to our address in Florida, USA.

4. Refund Processing

Once we receive and inspect your return, we aim to process your refund within the next 2 business days. Refunds will be issued to the original payment method.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part. If the mistake is ours, we'll cover the full return shipping cost.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, tribe, or archetype, please return your item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of delivery at info@zankira.com, including clear photos of the item. We'll arrange a replacement or a full refund, including return shipping.

8. Contact Us

For any questions regarding returns or refunds, reach out to us at info@zankira.com